btb88's Privacy Policy

btb88 is a trusted name among online gaming platforms in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This privacy policy explains how btb88 collects your information, how it is used, who it may be shared with, and what rights you have regarding your information.

By using this website or accessing our services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.

This policy applies only to btb88's website and services. We are not responsible for third-party websites or services.

1 Information We Collect

btb88 may collect various types of information from you. This information is used to improve your service experience and ensure the security of the platform.

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents submitted for identity verification (national ID card, passport, or driving licence)
• Financial transaction details — such as records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Login credentials (username and encrypted password)
• Information you provide when contacting our support team

1.2 Automatically Collected Information

When you use btb88, certain information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location information
• Time of site access, pages visited, and time spent
• Information collected through cookies and similar tracking technologies
• Gaming activity logs — bets, wins, losses, and session duration

2 Purposes for Using Your Information

btb88 uses the information it collects only for the following legitimate purposes:

2.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing financial transactions — completing deposits and withdrawals
• Applying bonuses and promotional offers
• Providing technical support and customer service
• Managing the VIP program and distributing rewards

2.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and illegal activity
• Age verification — ensuring access only for those aged 21 or above
• Implementing and monitoring responsible gaming policies
• Protecting platform security and addressing cyber threats

2.3 Improvement and Personalisation

• Improving platform performance and user experience
• Recommending games and services based on your preferences
• Identifying and resolving technical issues
• Analysing service usage and developing new features

2.4 Communications

• Sending important account-related notifications
• Sending transaction confirmations and receipts
• Sending promotional information with your consent
• Notifying you of changes to policies

3 Cookies and Tracking Technologies

btb88 uses cookies and similar technologies that store small data files in your browser. These help our platform function correctly and improve your browsing experience.

3.1 Types of Cookies

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.

4 Information Sharing and Disclosure

btb88 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket, bank transfer), managing technical infrastructure, and providing customer service support. These providers receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose information to authorities to comply with court orders, regulatory directives, or legal requirements. This also applies when cooperating with investigations into fraud or suspicious activity.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving btb88, user information may form part of the transferred assets. You will be properly notified before any such change takes place.

4.4 With Your Consent

Beyond the reasons stated above, we will not share your information with any third party without your explicit consent.

5 Data Security Measures

btb88 has adopted industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

Although we apply the highest security measures, data transmission over the internet is not entirely risk-free. If you become aware of any security breach, please notify us immediately at [email protected].

6 Data Retention Period

btb88 retains your personal information only for as long as necessary to fulfil the purposes described in this policy and to meet legal obligations.

• Active accounts: for the duration the account remains active, and beyond that where necessary
• Transaction records: for the period required to meet relevant financial and legal obligations
• Closed accounts: for the period required after account closure for legal obligations or dispute resolution purposes
• Communication records: for the period required to maintain customer service standards and for dispute resolution

Once the designated retention period ends, your information is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You may request a copy of the information btb88 holds about you. We will respond to your request within a reasonable time.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations, ongoing financial transactions, or disputes are involved.

7.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information — particularly in the case of marketing communications. You may unsubscribe from promotional emails at any time.

7.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

To exercise these rights or for any privacy-related questions, contact our support team at [email protected]. We also provide assistance via 24/7 live chat.

8 Privacy of Minors

btb88 is intended only for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Our registration process includes an age verification step.

If you believe a minor is using our platform or that we have collected information from a minor, please notify us immediately at [email protected]. We will promptly verify the matter and take the necessary action.

9 International Data Transfers

Although btb88 operates primarily for the Bangladesh market, our servers and technical infrastructure may be located in various countries. When your information is transferred to another country, we ensure that appropriate protections are in place for your data.

Any international data transfer is conducted under contractual safeguards, encryption, and industry-standard security protocols.

10 Changes to This Policy

btb88 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By posting a notice in a prominent location on the website
• By sending a notification to your registered email address
• By displaying a notification when you log in to the platform

Continuing to use the platform after a change is made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly. The "Last updated" date at the top of this page always reflects the current version.

11 Responsible Gaming and Data Use

btb88 places the highest priority on responsible gaming. We use information about your gaming behaviour to protect you:

• Identifying unusual gaming patterns and intervening where necessary
• Providing the ability to set your own limits
• Offering the option for a temporary or permanent account break when needed
• Providing support information in cases of problematic gaming behaviour

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will process your request as quickly as possible.

We take any privacy-related concern seriously and are committed to resolving issues in a transparent and fair manner at all times.

We will always work to protect your information throughout your relationship with btb88.